metaspin Privacy Policy

This page describes what we collect when you use metaspin and how we keep that data protected. We at metaspin take your privacy seriously and operate under transparent principles: we collect only what we need for account verification, game settlement, and payment processing, and we do not sell your personal information to third parties.

Our privacy practices comply with data-protection standards applicable in the jurisdictions where metaspin operates. Your data is encrypted in transit and at rest. You have the right to access, correct, or request deletion of your personal information, subject to legal retention obligations. This policy applies to all metaspin users—whether you access our live casino, sportsbook, or slot games via Android app, iOS browser, or desktop web.

metaspin processes data across multiple countries. Our servers may sit outside your jurisdiction, but we maintain security controls consistent with international standards. If you have questions about our data handling, contact our support team through the in-app chat or email.

What data we collect on metaspin

Account and identity information

We collect your email address, full name, date of birth, and phone number during account registration. For Know-Your-Customer verification (required before your first withdrawal), we collect copies of government-issued identification (passport, driver's license, or national identity card) and proof of address (utility bill, bank statement, or official correspondence). This information is mandatory to comply with anti-money-laundering regulations and to confirm your age and legal right to access metaspin.

Payment and transaction data

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, timestamp, and transaction reference number. We do not store your bank account credentials, e-wallet passwords, or card numbers directly—payment providers handle that data. Our withdrawal records show the payment method, amount requested, and processing status. We retain transaction records for accounting and fraud detection.

Gaming and activity data

We collect records of your gaming activity—which games you play, stakes, results, and settlement amounts. This data helps us detect irregular patterns that may indicate account compromise or fraud. We also log your login times, device types, IP addresses, and browser information to monitor account security. If we detect unusual activity (e.g. login from a new country during a Liga 1 tournament), we may request re-verification before processing withdrawals.

Communication data

When you contact our support team via in-app chat, email, or message, we retain copies of those conversations. This allows us to handle your requests, provide account assistance, and resolve disputes. We use communication logs to improve our support processes but do not share them with external parties except where required by law.

Cookies and tracking

We use session cookies to keep you logged in and analytics cookies to measure how users navigate metaspin. You can disable non-essential cookies in your browser settings.

Third-party processors

We share payment data with payment providers (mobile banking, local payment, etc.) and identity-verification services to process deposits and confirm your identity. These processors are contractually bound to protect your data.

Data retention

We retain account and transaction data for at least 5 years to comply with tax and anti-money-laundering laws. Game records are retained for dispute resolution.

Your rights and our commitments on metaspin

Data access and correction

You have the right to request a copy of all personal data metaspin holds about you. Contact our support team with your request, and we will provide it in a structured format within standard processing windows. If you believe any data is inaccurate—for example, your address changed after moving from Jakarta to Semarang—you can request correction through your account settings or by contacting support.

Data deletion and account closure

You may request deletion of your metaspin account and associated personal data. However, we retain certain data for legal and financial reasons: transaction history (for tax compliance), identity documents (for anti-money-laundering obligations), and dispute records. Data required by Indonesian law or necessary to resolve pending withdrawals will not be deleted until those obligations expire. Non-essential data, such as game history and communication logs, will be anonymized or deleted upon your request once applicable legal holds are released.

Cross-border data transfer

metaspin may transfer your data to servers located outside Indonesia for processing and backup. We ensure that these transfers comply with data-protection standards and are protected by contractual safeguards. Your data is encrypted in transit; encryption keys are managed securely and never transmitted alongside encrypted data.

Security practices

We use SSL (Secure Sockets Layer) encryption to protect data in transit between your device and our servers. Passwords are hashed using industry-standard algorithms; we never store passwords in plain text. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We recommend enabling two-factor authentication on your metaspin account for additional protection. If you suspect unauthorized access, change your password immediately and contact support.

Third-party links and marketing

metaspin may contain links to external websites—payment provider sites, league websites (Liga 1, Piala Indonesia, Piala AFF), or esports organizations. We are not responsible for their privacy practices. If you click a link to an external site, review their privacy policy. We do not send unsolicited marketing emails to metaspin users. Any promotional communications are opt-in; you can disable them in your account preferences at any time.

Legal disclosure and law enforcement

We may disclose your personal data if required by law—for example, if a court orders us to, or if a government agency subpoenas data as part of a money-laundering investigation. We notify users of such requests whenever legally permitted to do so. We do not voluntarily share data with law enforcement absent a legal obligation.

• We collect only data necessary for account verification, payment processing, and gaming operations.
• We encrypt data in transit and at rest using industry-standard security.
• We do not sell your personal information to advertisers or data brokers.
• You have the right to access, correct, or request deletion of your data (subject to legal retention requirements).
• We retain transaction records for at least 5 years to comply with anti-money-laundering and tax laws.
• Contact our support team with privacy questions, data-access requests, or account-closure requests.

Your privacy is fundamental to how metaspin operates. We collect personal data only when necessary, encrypt it securely, and do not share it with third parties except payment processors and legal authorities. If you have questions about this policy or wish to exercise your rights—whether you're accessing metaspin from Bandung, Medan, or Surabaya—reach out to our support team. We remain committed to transparent, secure data handling across all metaspin gaming categories and payment methods.